1. The Basic Concepts for TQM: 3hrs

2. The Concept and Implementation of TQM : 3hrs

• Definition of TQM
• Foundation of TQM
• Basic Concepts of TQM

3. Strategic Policy Management: 9hrs

• Integrate strategic planning
• Functional Strategy Planning
• Annual Policy planning

4. Annual Policy Management: 9hrs

5. Total Performance Indicators/Key Performance Indicators: 9hrs

6. Process Management: 9hrs

• Example for Manufacture Quality Assurance System
• Example for Order Management System
• Example for Delivery Management System
• Example for New Product Development System

7. Customer Satisfaction Survey: 3-6hrs

• The Method of Survey
• Improvement and Project Management
• Rollout Plan Formulation

8. Employee Satisfaction Survey: 3-6hrs

• The Method of Survey
• Improvement and Project Management
• Rollout plan Formulation

9. Tools and Application of Learning Organization: 6hrs

10. Knowledge Management: 3hrs

11. Quality Functional Deployment (QFD): 9hrs

12. New Thought and Tools for Application of QC Story: 3hrs

13. Ford 8D.: 7hrs

14. Annual Marketing Plan Formulation: 7.5hrs

15. Problem Solving: 30hrs

16. Project Management: 30hrs

17. FMEA: 6hrs

18. Control Plan: 6hrs

19. Sales Management : 6hrs

20. 6 Sigma Black- Belt Training Course : 35hrs

21. The design of performance indicators

22. TQA system: 6hrs

23. Design Quality Assurance(DQA): 6hrs

24. Contents of MQA System: 6hrs

25. F8-D/DMAIC/QC Story 8-Step Comparison: 3hrs

26. The study of QC Tools applied in Six Sigma DMAIC process: 6hrs